Watad Alkhalijia, in accordance with its strategy, prioritizes communication and marketing interaction with its customer base, aiming to enhance and solidify the company’s name and product in line with customer requirements, tastes, and needs, ensuring their satisfaction and maintaining long-term relationships as a primary goal, while achieving further expansion into new sectors. Watad Alkhalijia distinguishes itself in expanding its reach and enhancing its activities through customer communication plans across various channels and means, as well as through the attention given to conducting marketing research and surveys aimed at continuously evaluating and adhering to development plans.

Watad Alkhalijia is committed to applying quality requirements to deliver products according to the latest and best forms of packaging and providing various suitable packaging formats according to different weights and specifications, ensuring product quality under various conditions, weather factors, transportation, loading, and unloading conditions, in line with storage and preservation requirements.

After-sales service refers to the ongoing support and assistance that watad alkhalijia trading company provides to their customers after they have purchased a product or service. It includes resolving customer complaints, offering technical support, providing maintenance services and addressing product issues or defects.